Polysys | Quality orientation

Continuous improvement - Optimisation in all aspects.

Polysys recognised the enormous importance of the subject of Quality for the customer at a very early stage. The efforts that were made in order to attain the quality standards and continuous improvement in all processes and at all levels are reflected in today’s high level customer satisfaction scores and in the strongly embedded quality awareness of Polysys employees

Polysys carried out the necessary investments and can now look back at an innovative “Quality History”.

1995	Successful certification of the Quality Management System to ISO 9001 The first logistic company in Switzerland with a process-oriented approach
1998	Re-certification to ISO 9001 Assessment according to EFQM (European Foundation for Quality Management), with an outstanding result in the European comparison Introduction of a Balanced Score Card system
1999	Introduction of a Non-Conformance Reporting System based on Lotus Notes
2001	Re-certification to ISO 9001 Certification of the Environmental Management System according to ISO 14001 Renewed EFQM Assessment with improved result
2004	Re-certification to ISO 9001 and 14001 Assessment according to ISO 9004 by the SQS (Swiss Association for Quality and Management Systems).

The Polysys Balanced Scorecard is an important management instrument for the company, and is similar to the instrument panel of a cockpit: It indicates whether the company is running in the green, yellow or red area.

On the basis of our many years of experience with ISO standards and assessments (EFQM und SQS), as well as many successfully passed SQS and Customer Audits, Polysys has set up its own Management System, specifically for our field of activity: The PQM, Polysys Quality Management. This system integrates all the facets and requirements of the ISO-9001 standard and the components from ISO-9004 / 14001.